Every print is made to order and shipped free, anywhere in the world, tracked from the studio door to yours.
Transit time starts the day the parcel is collected, not the day you order. Add the 5 to 8 business day production window to everything below.
Large framed work over 70cm on the long edge ships freight in some regions and can add 3 to 4 days. Digital editions are not shipped at all. They appear in your account within moments of payment.
Orders ship from Portugal under DDU terms, which means duty is unpaid at the point of dispatch. Inside the European Union nothing further is owed. Outside it, your local authority may charge import duty, VAT, or a small handling fee before release, and that charge is the collector's responsibility. The courier will contact you directly if anything is due.
United States orders under $800 clear under the de minimis threshold and almost never attract a charge. United Kingdom orders attract VAT at 20 percent of the declared value. Every parcel is declared honestly at its full sale price. We cannot mark work as a gift or understate its value, so please do not ask.
Glass breaks occasionally, and when it does we replace the work rather than argue about it. Photograph the damage within 48 hours of delivery, including the outer box, the inner box, and the piece itself, then email the images to info@sadecollections.com with your order number. Keep all of the packaging until the claim closes, because the courier can ask to inspect it.
A replacement goes into production the same day the claim is approved, at no cost, with no return of the damaged piece required. You do not pay for shipping either way. If the same edition has sold out in the meantime, choose any other work at the same size.
Every print is made to order for you, one at a time, which is why there are no returns, refunds, or exchanges. Please choose your size and frame with care, and write to the studio before ordering if you are unsure about anything at all.
The one exception is damage: if a piece arrives hurt, it is remade and reshipped at our cost, exactly as described above. A free monthly print claimed through Members Only can also never be refunded and has no cash value. Nothing here removes rights your local consumer law grants that cannot be excluded.
Digital editions are not shipped and are not files. They appear in your account the moment payment lands, ready to open on any device, and they stay there. Because a digital edition is delivered instantly into your account, every digital sale is final.
Write to info@sadecollections.com. The studio answers within one business day, Monday to Friday, studio time. If you want a piece to arrive by a particular date, say so when you order and we will tell you honestly whether it can be done.
Members ship free with no minimum on every order, all year, in every region above.
Every print is made to order and shipped free, anywhere in the world, tracked from the studio door to yours.
Transit time starts the day the parcel is collected, not the day you order. Add the 5 to 8 business day production window to everything below.
Large framed work over 70cm on the long edge ships freight in some regions and can add 3 to 4 days. Digital editions are not shipped at all. They appear in your account within moments of payment.
Orders ship from Portugal under DDU terms, which means duty is unpaid at the point of dispatch. Inside the European Union nothing further is owed. Outside it, your local authority may charge import duty, VAT, or a small handling fee before release, and that charge is the collector's responsibility. The courier will contact you directly if anything is due.
United States orders under $800 clear under the de minimis threshold and almost never attract a charge. United Kingdom orders attract VAT at 20 percent of the declared value. Every parcel is declared honestly at its full sale price. We cannot mark work as a gift or understate its value, so please do not ask.
Glass breaks occasionally, and when it does we replace the work rather than argue about it. Photograph the damage within 48 hours of delivery, including the outer box, the inner box, and the piece itself, then email the images to info@sadecollections.com with your order number. Keep all of the packaging until the claim closes, because the courier can ask to inspect it.
A replacement goes into production the same day the claim is approved, at no cost, with no return of the damaged piece required. You do not pay for shipping either way. If the same edition has sold out in the meantime, choose any other work at the same size.
Every print is made to order for you, one at a time, which is why there are no returns, refunds, or exchanges. Please choose your size and frame with care, and write to the studio before ordering if you are unsure about anything at all.
The one exception is damage: if a piece arrives hurt, it is remade and reshipped at our cost, exactly as described above. A free monthly print claimed through Members Only can also never be refunded and has no cash value. Nothing here removes rights your local consumer law grants that cannot be excluded.
Digital editions are not shipped and are not files. They appear in your account the moment payment lands, ready to open on any device, and they stay there. Because a digital edition is delivered instantly into your account, every digital sale is final.
Write to info@sadecollections.com. The studio answers within one business day, Monday to Friday, studio time. If you want a piece to arrive by a particular date, say so when you order and we will tell you honestly whether it can be done.